Amazon SP-API Solutions
AI-powered customer service automation exclusively for Amazon sellers — SP-API compliant, Amazon DPP certified
SP-API Message Automation
Connect directly to Amazon Selling Partner API for real-time buyer message sync, AI-powered auto-reply, and compliant messaging that follows Amazon's buyer-seller communication policies.
- ✅ Real-time buyer message retrieval via SP-API
- ✅ AI intent recognition with contextual auto-reply
- ✅ Custom reply templates with dynamic variables
- ✅ Message classification & priority tagging
- ✅ Compliant with Amazon messaging guidelines
Multi-Store Management
Manage all your Amazon stores from a single dashboard. Centralized message viewing, unified reply templates, and cross-store analytics — no more switching between Seller Central accounts.
- ✅ Unified dashboard for all Amazon stores
- ✅ Cross-store conversation tracking
- ✅ Shared reply template library
- ✅ Role-based agent access control
- ✅ Per-store and aggregate performance reports
24/7 AI Customer Service
Intelligent auto-reply engine that handles common Amazon buyer inquiries around the clock — shipping status, return requests, product questions — while escalating complex issues to human agents.
- ✅ Natural language intent recognition
- ✅ Context-aware multi-turn conversations
- ✅ Auto-detect inquiry type (shipping, return, product)
- ✅ Smart escalation to human agents when needed
- ✅ Multi-language support for global marketplaces
Why Choose Us
Amazon DPP Compliant
Strict adherence to Amazon's Data Protection Policy. All data encrypted with AES-256, TLS 1.2+ for all transmissions. PII handled per Amazon requirements.
Rapid Integration
OAuth 2.0 authorization flow, 1-3 business days to go live. Full technical support during integration and ongoing operations.
Proven Results
Reduce customer service workload by up to 80%. Improve response times from hours to minutes. Increase buyer satisfaction scores.
Scalable Solution
Start with one store, expand to unlimited. From Free Trial to Enterprise — our platform grows with your Amazon business.
Data Security & Compliance
Amazon Security Standards
- Encryption at Rest: All PII encrypted with AES-256
- Encryption in Transit: TLS 1.2+ for all API communications
- Access Control: Role-based access with multi-factor authentication
- Audit Logging: Complete audit trail of all data access
Compliance Certifications
- Amazon DPP: Full compliance with Amazon Data Protection Policy
- GDPR: EU General Data Protection Regulation compliant
- CCPA: California Consumer Privacy Act compliant
- Incident Response: 72-hour notification per DPP requirements
Principle of Least Privilege
We only request the minimum Amazon SP-API permissions necessary for our service. Sellers can review all requested permissions during OAuth authorization and revoke access at any time through Seller Central.
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