Built for Amazon Sellers
Our platform integrates directly with Amazon Selling Partner API (SP-API) to provide AI-powered customer service for Amazon sellers. We sync buyer messages in real time, enable automated AI replies that comply with Amazon messaging policies, and support multi-store management from a single dashboard. Our API permission scopes are aligned with the actual business functions we provide — we only request the minimum permissions necessary to deliver message automation and order-related customer support.
Message Sync
Real-time buyer message retrieval and AI-powered auto-reply via SP-API
Multi-Store
Manage conversations across multiple Amazon stores from one platform
Compliant Access
OAuth 2.0 authorization with minimum necessary API permission scopes
Service Advantages
Purpose-built AI customer service platform exclusively for Amazon sellers
Multi-Store Unified Management
Manage all your Amazon stores from a single dashboard. Centralized message viewing, unified reply templates, and cross-store conversation tracking — no need to switch between Seller Central accounts.
24/7 Intelligent Auto-Reply
AI-powered message handling around the clock. Buyer inquiries received outside business hours are auto-analyzed and responded to, ensuring no message goes unanswered regardless of timezone.
Amazon Rule Compliance
Built with deep understanding of Amazon buyer-seller messaging policies. All auto-replies comply with Amazon communication guidelines — no prohibited content, professional tone standards maintained.
Up to 80% Cost Reduction
Automate repetitive inquiries (shipping status, return policies, product specs) to reduce manual workload by up to 80%. Your team focuses on complex issues and strategic tasks.
SP-API Compliant Access
OAuth 2.0 authorization with minimum necessary API permission scopes. We only request messaging, order read, and product catalog read — nothing more. Sellers can revoke access anytime.
Real-Time Analytics
Response time metrics, customer satisfaction tracking, message volume trends, and agent performance dashboards. Export data for business analysis and reporting.
Core Functions
Comprehensive AI customer service capabilities for Amazon sellers
Message Management
- Real-time buyer message retrieval via SP-API
- AI intent recognition & contextual auto-reply
- Custom reply templates with variables
- Message classification & priority tagging
- Multi-language message support
Order Support
- Order status lookup & auto-response
- Shipping tracking information retrieval
- Refund & return inquiry handling
- Order-linked conversation history
- Fulfillment status notifications
Analytics & Reporting
- Response time & resolution metrics
- Customer satisfaction tracking
- Message volume & trend analysis
- Agent performance dashboards
- Data export for business analysis
Team Collaboration
- Multi-agent conversation assignment
- Role-based access control
- Internal notes & conversation tagging
- Workload balancing & routing rules
- Audit trail for all actions
Automation Rules
- Keyword-triggered auto-responses
- Time-based escalation rules
- Holiday & off-hours auto-reply
- Order event-triggered notifications
- Custom workflow automation
Security & Compliance
- OAuth 2.0 secure authorization
- Encrypted data storage (AES-256)
- PII data handling per Amazon DPP
- Access logging & audit trails
- Automated security monitoring
Cross-Border E-Commerce Experience
Years of expertise serving Amazon sellers worldwide
With years of experience serving cross-border e-commerce sellers, we understand the unique challenges of managing Amazon customer service across different marketplaces, timezones, and languages. Our platform is purpose-built for the Amazon ecosystem, with deep knowledge of Seller Central workflows and marketplace-specific policies.
Data Security & Amazon DPP Compliance
Strict adherence to Amazon's Data Protection Policy
Security Standards
- Encryption at Rest: All PII encrypted with AES-256
- Encryption in Transit: TLS 1.2+ for all API calls
- Access Control: Role-based access with MFA
- Network Security: Firewalls, IDS, DDoS protection
PII Data Retention
- Minimum Retention: PII kept only as long as necessary
- Automatic Purge: Scheduled deletion beyond retention period
- On-Demand Deletion: Immediate removal upon request
- No Secondary Use: Never used for profiling or marketing
Security Incident Response
Our Commitment
We treat Amazon seller and buyer data with the highest level of care. Our security practices are regularly reviewed to meet evolving Amazon DPP requirements. We welcome security audits and provide documentation of our security controls upon request.
Pricing Plans
Flexible plans for merchants of all sizes
Free Trial
Explore core features
- Basic message receive & auto-reply
- Simple conversation view
- 30-day trial period
- Basic API access
Basic
For small to medium merchants
- Single platform integration
- Custom response templates
- Basic intent recognition
- Simple data statistics
- API integration support
Professional
For growing businesses
- Multi-marketplace message aggregation
- Advanced intent recognition
- Contextual conversation tracking
- Order & product data sync
- Bulk template management
Enterprise
For large organizations
- All platforms, unlimited
- Custom AI development
- 24/7 dedicated support
- Full data reports & export
- Priority API access
Ready to Improve Your Customer Service?
Contact our team to get a solution tailored to your business needs